A wonderful reminder from a patient on how small everyday tasks can make a BIG impact!
“Id just like to reiterate to you, Dr. Josephson, and the whole team at ESSNV that you all have truly transformed my life. My accident happened in an instant and turned my world upside down. I was immediately checked on having taken for granted perfect vision my whole life, and left in a state of fear wondering if I would ever see out of my eye again. I feel incredibly lucky to have access to professionals that really care, and were able to restore my vision from an accident that should have seen me lose my eye entirely. I have always felt that I have been in good hands at your practice.
I’m sure that for you specifically, jumping through hoops on a daily basis dealing with insurance can be frustrating and demoralizing, and my case has been particularly troublesome in that regard. Please share this message with your colleagues. I hope that it may serve as a reminder to you that while things can become routine and mundane, and perhaps frustrating, the work you all are doing as a team is really incredibly special and changes lives, from those at the front desk managing the schedule to the hands of Dr. Josephson in the OR.
Thank you so much.”